9b99 Frequently Asked Questions

At 9b99, the Bangladesh National ID (NID) is the most commonly used document for identity verification. A valid passport or driving licence is also accepted as a primary ID. For address verification, a recent utility bill or bank statement is acceptable. It is important that document images are clear and legible.

Yes, all documents you submit are protected through SSL encryption. 9b99 never sells or shares your personal information with third parties. Your information is used only for identity verification and to meet applicable legal obligations. Please read our privacy policy for more details.

The identity verification process is essential for protecting players and ensuring fair play on the platform. It confirms that an account belongs to a real person and that no one under the minimum age is participating. Once verification is complete, the withdrawal process becomes smoother and account security is strengthened.

If your submitted documents are rejected, first make sure the photo was taken in a clear, well-lit environment, all four corners are visible, and the document has not expired. Then resubmit the corrected documents. If the issue persists, contact our 24/7 live chat or email [email protected] — our team will assist you.

Click the "Forgot your password?" option on the login page and enter your registered email address. A password reset link will be sent shortly. Click the link and set a new strong password. If you have any trouble, let us know via live chat — we are ready to help 24/7.

A username should generally be between 6 and 20 characters and may contain letters and numbers. A password must be at least 8 characters long and should include a combination of uppercase letters, lowercase letters, and numbers. Avoid easily guessable passwords. For security, do not use a password from another site here.

Yes, you can update your phone number, email address, and contact details from account settings. However, for security reasons, changing core identity information (such as your real name and date of birth) requires contacting the support team and may require proof of the change.

To open an account at 9b99, go to the registration page and fill in the form with your name, email, phone number, and password. You must be 21 years of age or older. After submitting your details, a verification link will be sent to your email — clicking it will activate your account.

Entering the wrong password multiple times may temporarily lock your account. In this case, wait a little while and try again. If it remains locked, contact our live chat or send an email to [email protected]. The support team will help you recover your account quickly.

9b99's customer support team is active 7 days a week, 24 hours a day. Support does not stop during Eid, Puja, or public holidays. You can reach us at any time for any issue — via live chat or email.

9b99 has two support channels — live chat and email. Live chat is available directly on the website and responses are immediate. To contact us by email, send a message to [email protected]. Both channels offer support in Bengali and English.

Absolutely. 9b99's support team is able to assist in both Bengali and English. Ask your question in whichever language you are comfortable with — our agent skilled in that language will resolve your issue.

For a faster resolution, keep the following information at hand — your registered username or email, a brief description of the issue, the approximate time the problem occurred, and if it relates to a transaction or game, the relevant ID or a screenshot. This helps the agent identify your issue quickly.

At 9b99, the welcome bonus is automatically applied at the time of your first deposit when you open an account for the first time. You will receive a 200% first deposit bonus, up to a maximum of ৳15,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus, making your total balance ৳3,000. Please read the terms and conditions to use the bonus.

Yes, you can cancel a bonus before completing the wagering requirement through account settings or live chat. However, please note that cancelling a bonus will void all winnings earned from that bonus. After cancellation, only the original deposited amount will remain.

Generally, slots and fishing games count fully towards wagering requirements. Some table games and live casino games may count partially. Check the bonus terms and conditions page or contact the support team for the specific game list and contribution rates.

No, the welcome bonus can only be received once per account. If the same person attempts to claim the bonus by opening multiple accounts, those accounts may be cancelled. This rule exists to ensure a fair opportunity for every player.

The wagering requirement for the welcome bonus is 25 times and applies only to the bonus amount, not the deposited amount. For example, if you receive a ৳2,000 bonus, you must place a total of ৳50,000 in bets before withdrawing (৳2,000 × 25). The original deposited amount can be withdrawn at any time.

9b99 currently supports deposits through four mobile financial services — bKash, Nagad, Rocket, and Upay. These methods are the most widely used in Bangladesh and transactions are completed instantly. The same minimum deposit amount applies across all methods.

The minimum deposit amount across all payment methods is ৳500. This means whether you use bKash, Nagad, Rocket, or Upay, depositing at least ৳500 will add funds to your account. Transactions below this amount will not be processed.

Go to the deposit page, select the bKash option, and enter the deposit amount. Send money to 9b99's bKash number shown on screen using your bKash app or dial code. Note the transaction ID and submit it in the confirmation form — your account will be credited shortly.

Select Nagad on the cashier page and set the amount. Complete the send money transfer to the indicated Nagad number. Save the transaction reference number and provide it in the deposit form. Once verified, your account balance will be updated. If you have any issues, let us know via live chat.

The minimum withdrawal amount is ৳1,000. After submitting a request, the money generally arrives in your bKash, Nagad, Rocket, or Upay account within 1 hour. Keep your account's KYC verification complete to ensure fast processing.