9b99 Terms & Conditions

1. General Provisions

These Terms & Conditions ("Terms") form a legally binding agreement between the 9b99 platform and its users. By browsing the 9b99 website (https://9b99.bar), creating an account, or using any of its services, you are considered to have accepted every provision of these Terms.

9b99 is an online casino and sports betting platform designed specifically for users in Bangladesh. The platform ensures secure payment processing via bKash, Nagad, Rocket, and Upay, and uses SSL encryption to keep all data protected.

These Terms may be updated at any time. Continuing to use the platform after any changes means you have accepted the new Terms. It is therefore recommended that you visit this page regularly.

2. Account Registration & Eligibility

To open an account at 9b99, users must meet the following eligibility requirements:

• Must be at least 21 years of age.
• All information provided at registration must be truthful, accurate, and current.
• Each individual may operate only one account.
• All transactions must be made in your own name using your own payment method.
• Operating an account on behalf of a third party is strictly prohibited.

2.1 Account Security

It is your sole responsibility to keep your account login details (username and password) completely confidential. You are fully responsible for all activity carried out from your account. If you notice any unusual activity affecting your account security, you should notify our support team immediately.

2.2 Identity Verification

9b99 reserves the right to verify the identity of any account holder at any time. This may require submission of a copy of a national ID card, passport, or other government-issued identification. If the required documents are not submitted in time, the account may be temporarily suspended.

3. Age Verification

9b99 strictly ensures that only individuals aged 21 or above may use the platform. Operating an account on behalf of a minor or anyone under the age of 21 is strictly prohibited.

4. Deposits & Withdrawals

4.1 Deposits

The following mobile banking methods can be used to deposit funds at 9b99: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳500. Deposited funds are generally credited to the account instantly.

All deposits must be made from your own registered payment account. Deposits from third-party accounts or unknown sources are strictly prohibited.

4.2 Withdrawals

The following rules apply to withdrawals:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals will only be processed to the same payment method used for the deposit.
• Approved withdrawal requests are generally processed within 1 hour.
• Withdrawals may be held if the account has not been fully verified.
• Winnings related to a bonus cannot be withdrawn unless the bonus wagering requirements have been met.

9b99 reserves the right to review and, if necessary, hold any withdrawal request where fraud or money laundering is suspected.

5. Bonuses & Promotional Offers

5.1 Welcome Bonus

New members receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, bringing the total balance to ৳3,000. Depositing ৳16,000 or more still yields a maximum bonus of ৳15,000, giving a total balance of ৳31,000.

5.2 Wagering Requirements

A 25x wagering requirement applies to all bonuses. Wagering is calculated based on the bonus amount only — the deposit amount does not count toward the wagering calculation.

5.3 General Bonus Rules

The following points regarding bonuses must always be kept in mind:

• Each bonus offer may only be used once.
• Attempting to claim bonuses from multiple accounts will result in all accounts being closed.
• 9b99 reserves the right to modify bonus terms or cancel bonuses at any time.
• Bonus balances cannot be transferred to another account.
• Separate bonus terms may apply for VIP program members.

6. Gaming Rules

All games available at 9b99 are operated by reputable software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi. All game outcomes are determined through Random Number Generator (RNG) technology, which is fully impartial and verifiable.

• If a technical fault occurs during a game, the result of that round will be voided and the bet will be returned.
• If an internet connection is lost, the game will resume from the point at which it was interrupted.
• Any winnings obtained by exploiting a software bug or vulnerability will be considered void.
• For sports betting, 9b99 reserves the right to change odds or void bets.

7. Prohibited Activities

The following activities are strictly prohibited at 9b99 and will result in immediate account closure:

• Creating or operating multiple accounts.
• Opening an account using a false identity or another person's name.
• Attempting to hack or gain unauthorised access to the platform's systems.
• Intentionally exploiting any software bug in a game.
• Bonus abuse or conducting bonus arbitrage activities.
• Placing bets on behalf of other users or joining any syndicate.
• Using the platform for money laundering or any unlawful purpose.
• Assisting minors in participating in gaming.

8. Account Suspension & Closure

8.1 Suspension or Closure by 9b99

9b99 may temporarily or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Suspicion of fraudulent activity.
• Concern about financial irregularities or fraud.
• Failure to meet security or verification requirements.

8.2 Account Closure by the User

A request to close an account can be made at any time by emailing [email protected] or through live chat. An opportunity will be given to complete any pending transactions and eligible withdrawals before self-exclusion takes effect.

9. Privacy & Security

9b99 places the highest importance on protecting your personal information. The platform uses SSL encryption technology to secure all data transfers. Your personal information is never sold or rented to third parties.

For full details on how data is collected, stored, and used, please read our Privacy Policy page. The Privacy Policy forms an inseparable part of these Terms.

10. Responsible Gaming

9b99 believes that gaming is a form of entertainment and should be enjoyed responsibly. We provide the following tools and services to help players stay in control:

• Setting deposit limits: The ability to set daily, weekly, or monthly deposit limits.
• Taking a break: The option to temporarily suspend your account for a set period.
• Self-exclusion: The facility for long-term or permanent self-exclusion.
• Reality check: Regular reminders of gaming time at set intervals.

For more information on responsible gaming, visit our Responsible Gaming page. If you notice any signs of gaming addiction, please contact our support team immediately.

11. Limitation of Liability

9b99 will not be liable for the following:

• Any loss or forfeited bets resulting from an internet connection failure.
• Delayed transactions caused by technical issues on the part of third-party payment providers.
• Loss resulting from the user's own negligence or from sharing account details with a third party.
• Temporary service interruptions caused by technical failures or server downtime.

If a reward is incorrectly displayed due to a technical error, 9b99 reserves the right to reclaim that amount and the user may not claim entitlement to it.

12. Changes & Updates to Terms

9b99 reserves the right to modify, add to, or remove any part of these Terms at any time. For significant changes, an effort will be made to notify users via email or through a notice on the platform.

Continued use of the platform after any changes to the Terms means you have fully accepted the new Terms. If you do not agree with the new Terms, please close your account.

If any provision of these Terms is found to be unlawful or unenforceable, all remaining provisions will continue to be fully effective.

13. Contact & Support

If you have any questions or complaints regarding these Terms, our support team is available 24 hours a day, 7 days a week. Ways to reach us:

• Live Chat: Instant support is available directly through live chat on the website (24/7).
• Email: [email protected] — support is provided in both Bengali and English.

We take every complaint seriously and aim to resolve it promptly. Your satisfaction is our highest priority.