Your privacy is our responsibility

1. Introduction

9b99 ("we", "our", or "the platform") provides a safe and reliable online casino and sportsbook service for players in Bangladesh. When you open an account on 9b99, browse the site, or use any of our services, you agree to the terms of this privacy policy.

The purpose of this policy is to inform you about what types of data we collect, how that data is used and stored, the circumstances under which it may be shared with third parties, and what rights you have regarding the protection of your information.

2. What Information We Collect

9b99 collects only the information that is necessary. The types of data are described in detail below:

2.1 Personal Identification Information

During account registration and the identity verification process, we may collect the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID card or passport details (where applicable)

2.2 Financial Information

The following information may be required to complete transactions:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Technical Information

Information collected automatically while using the site:

• IP address
• Browser and device type
• Cookie and session data
• Visit time, pages viewed, and navigation patterns
• Referrer URL

2.4 Communication Information

When you contact our support team via live chat or email, the details of that conversation may be recorded. This is used to improve service quality and to resolve disputes.

3. How We Use Your Information

The collected information is used for the following purposes:

• Creating and managing accounts
• Verifying identity and confirming age
• Processing financial transactions and ensuring their accuracy
• Detecting and preventing fraudulent activity
• Providing customer service and support
• Resolving technical issues and improving the platform
• Meeting legal obligations
• Enforcing responsible gaming policies
• Personalizing the user experience

9b99 never sells your personal information to third-party advertisers.

4. Sharing Information with Third Parties

In certain circumstances, 9b99 may share your information with trusted third parties. This is done only where necessary and within the limits of this policy.

4.1 Payment Processors

To complete transactions, your financial information is shared with the relevant mobile financial service providers (bKash, Nagad, Rocket, Upay). These organizations are governed by their own privacy policies.

4.2 Game Providers

Our partner game providers — including Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, NetEnt, Microgaming, and Ezugi — may access certain technical data that is necessary for the smooth operation of their gaming services.

4.3 Legal Authorities

Required information may be provided in response to valid requests from law enforcement agencies or court orders. In such cases, 9b99 is committed to complying with the relevant legal obligations.

4.4 Technology Service Providers

Limited information may be shared with trusted technology partners for server hosting, data analytics, and security services. These partners are required to operate in accordance with our guidelines and privacy standards.

5. Data Security and Protection

9b99 applies industry-standard security measures to protect your personal information. Our security framework includes the following elements:

• SSL Encryption: All data transmission is secured through SSL/TLS encryption.
• Firewall and Security Scanning: Advanced firewalls are active on servers and networks, and regular security audits are conducted.
• Access Controls: Only authorized personnel can access specific data, and that too under strict role-based controls.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Data Backup: Regular backups of important data are stored on secure servers.

Please keep in mind — no method of transmitting information over the internet is completely certain. We make every effort, but it is not possible to guarantee absolute security.

6. Cookie Policy

The 9b99 website uses cookies. Cookies are small text files stored on your device. They are used for various purposes:

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, perform security checks, and save language preferences.

6.2 Analytical Cookies

These cookies help us understand how users are using the site. This information is used to improve the site's performance and user experience.

6.3 Functional Cookies

These cookies are used to remember your preferences and settings — such as language or game settings — so you do not have to re-enter them each time.

You can disable cookies from your browser settings. However, doing so may limit some functionality of the site.

7. Data Retention Period

9b99 retains your information only for as long as necessary. Specifically:

• Active account data — fully retained for as long as the account remains active.
• Closed or inactive account data — retained for the period required by legal obligations.
• Financial transaction records — retained for the long term to meet financial audit and legal requirements.
• Support conversations — retained for as long as needed for dispute resolution.

Once the retention period has passed, data is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request the correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you have the right to request that your data be deleted.
• Right to Restrict Processing: You may ask us to stop using your data for a specific purpose.
• Right to Object: You may object to the processing of your data in certain situations.

To exercise these rights, please contact our support team. Please note that in some cases it may not be possible to delete all data due to legal obligations.

9. Protection of Children and Minors

9b99 is intended only for those aged 21 and above. We do not knowingly collect information from minors or grant them access to the platform under any circumstances. Age verification during account registration is part of our standard process.

If you become aware that a minor has registered on 9b99, please contact us immediately.

10. Third-Party Sites and Services

The 9b99 platform may contain links or embeds from third-party game providers and payment services. The privacy policies of these third parties are their own — we have no control over them and are not responsible for them.

It is recommended that you read their respective privacy policies before using these services.

11. International Transfer of Data

Our technology infrastructure may be located in various countries. This means your information may be transferred to and stored on servers outside Bangladesh. However, wherever the data resides, 9b99 is committed to maintaining the standards of this privacy policy and applies industry-standard protection measures.

12. Changes to This Policy

9b99 may update this privacy policy from time to time. If changes are made, the revised policy along with the updated date will be published on this page. For significant changes, you will be notified by email or through the platform.

Continued use of the platform after any changes will be taken to mean that you agree to the new policy.

13. Contact

If you have any questions, concerns, or data-related requests about this privacy policy, please contact our support team. Our support team provides service in Bengali and English 24/7.