Responsible Gambling —
Enjoy it safely
9b99 believes online gaming should be a source of fun — not stress. On this page, learn how to keep your play within limits and get help when you need it.
Available to players aged 21 and above only
Our commitment to responsibility
At 9b99, we want every player to enjoy their favourite games — cricket betting, slots, or live casino — with full control and in good spirits. Online gaming is a form of entertainment; it should never have a negative impact on your financial or mental wellbeing.
We believe an informed player is a happy player. That is why 9b99 provides multiple self-control tools that give you complete authority over your account and your time. From deposit limits to taking a short break — everything is in your hands.
All services at 9b99 for players in Bangladesh are designed on the principles of transparency and trust. Our customer support team is available 24/7 in both Bengali and English — not just for game-related questions, but also to talk about your gaming habits.
Responsible gambling means playing with awareness, knowing your limits, and asking for help when needed. On this page we cover everything that will help you become a more informed and responsible player.
- Account services for players aged 21+ only
- Set your own deposit limits and session limits
- Take a short time-out or apply for long-term self-exclusion
- Reach support at any time via live chat or email
Key tools for responsible gambling
Deposit Limit
Set a maximum amount you can deposit daily, weekly, or monthly. Once this limit is active, the 9b99 system will automatically block any excess deposits. Lowering a limit takes effect immediately; increasing a limit takes additional processing time.
Session Time Limit
Set a time limit for how long you play in one session. When the set time is up, 9b99 will send you a warning and, if needed, automatically end the session. Long sessions cause mental fatigue — taking regular breaks is important.
Time-Out
If you need a short break, take a time-out for anywhere from 24 hours to 30 days. During this period, no bets or deposits can be made on your account. A time-out gives you the space to clear your head.
Self-Exclusion
If you feel your gaming habits are getting out of control, apply for self-exclusion. It is possible to close your account for a set period or on a long-term basis. This is the strongest self-control measure available.
Betting History Review
Your complete betting and deposit history is saved in your account. Review it regularly — it is the best way to understand how much time and money you are spending. Transparency is the foundation of responsible gambling.
24/7 Support
Contact the 9b99 support team to discuss any concerns — in Bengali, at any time. Our team is equipped to advise not only on technical issues but also on your gaming habits.
Warning signs of problem gambling
If you notice any of the following signs in yourself, consider taking a break and seeking support.
Spending more than your set budget: a tendency to repeatedly deposit more than the amount you decided on before you started playing.
Chasing losses: repeatedly placing bets to recover losses — which typically leads to even greater losses.
Hiding your gambling from family or friends: trying to conceal how much time or money you are spending.
Being unable to stop: wanting to stop but being unable to, or repeatedly telling yourself "just one more round" and continuing.
Ignoring financial difficulties: a tendency to spend money meant for bills, savings, or daily necessities on gambling.
Changes in mood and sleep: feeling restless, irritable, or experiencing sleep problems when unable to play.
Reduced focus on other activities: prioritising gambling over work, studies, or family responsibilities.
Gambling with borrowed money: taking on debt or borrowing money to gamble — this is a serious warning sign.
Age policy and financial safety
21+ Age Policy
9b99 strictly enforces that only players aged 21 or above may open an account and play. Age is verified at registration, and valid identification may be requested in cases of doubt.
If you find that a minor is using your account, notify our support team immediately. Keep your account password secure and out of reach of other members of your household.
Deposit and Withdrawal Limits
| Item | Amount | Method |
|---|---|---|
| Minimum Deposit | ৳500 | All methods |
| Minimum withdrawal | ৳1,000 | All methods |
| Typical withdrawal time | Within 1 hour | — |
| Payment methods | bKash, Nagad, Rocket, Upay | |
Visit your account settings to set your own deposit limits, or contact us via live chat.
How to use self-control tools
Step 1: Log in to your account
Log in to 9b99 and go to the profile menu. Look for the "Responsible Gambling" section there.
Step 2: Choose your limits
Deposit limit, session time, or loss limit — choose one or more limits based on your needs.
Step 3: Confirm
Enter the amount or time and confirm. Lowering a limit takes effect immediately; a cooling-off period applies when increasing a limit.
Step 4: Review regularly
At least once a month, review your betting history and active limits, and update them if needed.
Need help? We're here for you
The 9b99 support team is available for you seven days a week, twenty-four hours a day — in both Bengali and English.
If you feel gambling is becoming a problem, do not hesitate to reach out. Your information will be kept completely confidential.
Play responsibly,
enjoy the experience
Slots, cricket betting, or live casino at 9b99 — enjoy it all safely and within your own limits.